Helpie FAQ
- What information do you need to begin?We need basic information about your business, your design preferences, any existing branding, and the main goals for your website. The more details you provide, the better we can tailor our services to meet your needs.
- How do I start a web design project with you?Getting started is easy! Just fill out our ; fill it up with your project details, and we’ll get back to you within 24 hours to discuss your needs and provide a quote. Alternatively, you can visit youaskwecreate.com and choose one of our monthly or yearly packages.
- Need support? We’ve got you covered!Yes, we do! You can reach out via text, phone, or email. We also provide support through any social media channel you like. Our hours are 11 AM to 6 PM, Monday to Friday. Feel free to contact us anytime during these hours!
- Do you offer refunds?We’re happy to offer refunds! Just make sure to dispute any invoice within 5 days from the purchase. After that, invoices are final, and late fees may apply. You can cancel a project within 24 hours of the start date to keep your deposit. For order cancellations, email contact@youaskwecreate.com with your Order Name and Invoice Number.
- Can I Retain The Rights To My Book If I Publish With YouAskWeCreate?Yes, absolutely! With our self-publishing services, you retain full rights to your book. Unlike traditional publishing contracts, where rights may be negotiated, you maintain complete control and ownership over your work.